Fast, expert repair, installation, deep cleaning, and preventative maintenance for all types of commercial ice machines. Serving restaurants, bars, hotels, healthcare facilities, and convenience stores across Aubrey, Frisco, McKinney, Plano, and all of North Texas.
In foodservice, hospitality, and healthcare, a reliable ice machine isn't a convenience — it's infrastructure. Restaurants depend on ice for drink service and food safety. Hotels and healthcare facilities need consistent, clean ice production around the clock. Convenience stores and bars lose product and revenue the moment an ice machine goes down.
At Rock Hard Refrigeration, we handle commercial ice machine repair, installation, deep cleaning, and preventative maintenance for businesses throughout North Texas. Our technicians arrive with diagnostic equipment and OEM parts for the most common ice machine failures, resolving most issues on the first visit so your operations get back to normal fast.
We work on every category of commercial ice maker — from compact undercounter units to high-capacity modular systems and nugget ice dispensers.
We service all major commercial ice machine brands and stock OEM parts to ensure every repair maintains your equipment's warranty and long-term performance.
Ice machine problems rarely fix themselves. A machine that's producing less ice than usual, making strange noises, or throwing an error code is headed toward a full shutdown if not addressed. Our technicians diagnose the root cause — not just the symptom — and carry OEM parts to resolve most repairs on the first visit.
Aftermarket ice machine parts may cost less upfront but tend to fail faster and can void your manufacturer's warranty. We stock OEM components for Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, and other major brands so your ice machine is repaired correctly the first time.
Common ice machine repairs we perform throughout North Texas:
Installing a new commercial ice machine involves more than setting the unit in place. We handle the complete installation including water supply line connections, drain line routing, electrical setup, ventilation requirements, and startup testing. We help you select the right machine type and production capacity for your actual volume needs and available space — so you're not undersized during your busiest service periods or wasting energy with an oversized unit.
Commercial ice machines are one of the most maintenance-neglected pieces of equipment in a commercial kitchen — and one of the most health-code-sensitive. Scale buildup, algae, mold, and slime can develop inside ice machines that aren't cleaned regularly, directly affecting ice quality and creating sanitation violations.
Our commercial refrigeration maintenance memberships include scheduled ice machine PM visits — covering cleaning, descaling, component inspection, and performance checks — on a frequency appropriate for your usage volume and water quality.
These symptoms are rarely isolated issues — they typically point to a failing component that will take the machine fully offline if not addressed promptly.
Tell us your machine type, brand, issue, and North Texas location — we'll respond fast. For urgent ice machine failures, call directly.
